PetSmart

Unless your dog is 100% healthy, young, and strong you do not want to leave it here. If anything unusual presents itself, they make zero effort to figure out what is wrong, not even consulting the in-building vet. Our dogs have stayed here 10-15 nights every year for many years, but no longer. We were 1,000 miles away on vacation when they called saying our dog (who is old) could not stand up and we need to pick her up immediately. They made it sound like the dog was on her deathbed. My wife flew home immediately (4 days early) and the issue was that the dog, as is common with old dogs, could not get sufficient traction on the slick floor. She was otherwise spunky and energetic. She just needed a bit of help standing or a mat to make the floor less slick... but this is apparently beyond the job description of Petsmart employees. They were completely unapologetic, saying the local vet was too busy to even get an opinion. I spoke with the assistant manager who said the manager would call me the next day. I never got a call. When we took the dog to the vet he was surprised that we had been called, much less told to cut our vacation short and come home to pick up the dog, as slick floors are difficult for many older dogs. This dog has now logged 10-15 happy nights in the six months since the PetSmart nightmare, at a place that actually cares.

I wanted to book a puppy bath and trim appointment for my 6-month-old, 6-pound Maltipoo puppy at Petsmart. Noticing the online booking issue, I called ahead for confirmation. I was advised to book the appointment as a bath and brush and request a specific trim upon arrival as my puppy is not considered a “puppy” at 6 months, mind you that all I wanted was a trim around his eyes as my puppy had his first full body haircut about a month ago. However, my experience at the store was far from satisfactory. Upon arrival, I was not greeted and faced an unresponsive front desk. Despite explaining my prior call about the trim, I was abruptly informed that they couldn’t provide this service and was advised to reschedule. This was contrary to the information given over the phone. The lack of customer service was glaring. According to Jill no manager was available to address my concerns, leaving me utterly disappointed. I had reserved time and waited for this appointment, only to face inefficiency and a dismissive attitude. This experience reflects poorly on Petsmart’s customer service standards by their “groomers”. A basic understanding of service solutions and respect for customers’ time is essential. I will not be returning and urge Petsmart to improve their customer service 101 training and internal communication.

I trust my dogs instinct. Tried this salon twice. First time they couldn’t finish the grooming. Second time apparently my dog became aggressive. A dog that is so friendly and never has tried to bite anyone. Other groomers have never had an issue with him. I should’ve trust his instinct. Poor dog looked traumatized and didn’t even want to play when we got home 😢🥺

So we have a PetSmart right down the road from us so we wanted to check out another location and what all they have. Unfortunately I felt really uncomfortable here with the cashier who I felt like was just watching us look at the reptiles (our sons favorite). I felt like we had to buy something and couldnt just look at all the animals. I don't know, just felt weird and that never happens by the one at our house. Other then that, everything was clean and organized very similar to ours, and inventory in the animals seemed a lot more then ours too which was cool too see. Thanks!

Pet Salon has Bad service and not a dog friendly staff. We brought our dog Sparkles here for years. Lately, we’ve seen the service level’s drop. We dropped her off today and Corrina was very rude and distant. We picked her up and saw an extra handling fee which we’ve never seen and we’re told the nails weren’t able to be done. My gut told me this person wasn’t good with dogs and this proved it, sad she works at a place where that is the population. I asked to have the fee removed and I wasn’t happy with the response. Lauren who was telling me it’s bad dog behavior and not any issues with their service, was very defensive and told me to leave. I asked for her name and she refused, I guess she forgot it was on their smocks. I asked the cashier who the GM is the store was and he said “I don’t know.” Luckily, Amy a manager helped to make it better, but it’s too late and will take our money elsewhere. If I were you, I would do the same.

The prices for a lot of products are higher than at other pet stores and online stores. The place is clean (thanks to the awesome employees), but I can count on both hands the number of times I’ve seen dog owners just let their dogs poop on the floor like it’s nothing. As for the availability of products, it depends on your pet. Certain brands tend to be less present on the shelves than others.